Hotels in Santurce

"Loved our room we had a lovely balcony with a view of the beach and the pool. The spa services were amazing. The pools were nice and the servers and staff were friendly. The only issues was timing on getting service we waited long periods off times to get served or even be acknowledged. We found this unusual for an IGH property."

"They had some construction going on. Which was fine. "

"We stayed here over New Year's Eve. Gorgeous hotel with lots of charm, friendly staff, and beautiful grounds/amenities. Got a bit crowded as expected on NYE. "

"people were all very nice and helpful"

"No face soap, facial wipes, or hand lotion. Also, the staff is not good about opening the parking gate. "

"This property was not clean. The floors were very dirty and the hallways had dirty towels from a leak. It’s also very loud with thin walls. The latch lock on the door was hanging by one screw. I would not recommend this hotel. "

"I did not eat breakfast at the hotel, but the rooftop restaurant was very well maintained and the staff were friendly. "

"Stayed here from Wednesday to Sunday in late March. I will say most reviews that I read prior to going were spot on. Do not go here expecting a front desk and staff on premises. It is an apartment building as listed and not a hotel. We arrived early as I had informed them we would. Codes to building worked so that was great, but we had no idea where to go. Only staff you will find are the cleaning people who were helpful. They took our bags and the one very nice young woman offered to get our apartment done early so we could get in early. Huge positive! 1BR apartment was cute although the sitting room/kitchenette area are kinda a waste. Couch but no tv in that room so we didn’t even use it. Very clean. AC was great! Always nice and cold! Balcony was nice to sit on. Love where it is located. Easy walk to the beach and many stores and restaurants close by. Uber was always less than 5 min wait when we used. Pool is a small jacuzzi size but we knew that. Nice outside area to sit and relax but we stuck to our balcony. The not so good: When I asked for clean towels I was informed that unless we were there a week, we either had to wash ourselves using washer on site or pay (apartment not a hotel). Not a huge deal but be aware. Tv - internet is ok at best. Works sometimes and doesn’t others. Signal was strong but don’t think it’s meant for so many devices at once. When internet is down, tv is down. Overall it’s a great spot and would stay again!"

"This was our third stay. We live to stay because it's very close to a lot of amenities, shopping and adventure places. "