Hotels in Andover Lakes Estates

"Our room was repetitively clean but the hallway carpet needs to be replaced badly and smells like something died. The staff informed us that the elevator was not working and should be fix by the next day. The elevator remained out of order throughout our stay. We had to climb the stairs throughout our stay."

"The response time from the staff was excellent and accommodating."

"Nice ocean view, room was comfy, however only 2 elevators working out if 4. And no jacuzzi, would have been nice with the cold weather. "

"Rooms are clean. Air conditioners are very loud and under sized. It runs all day/night. Hard to get some sleep. Our room looked onto a garbage can and gravel parking lot. Very basic no frills or even a coffee maker."

"Although the resort was pretty in the public areas, our room was never cleaned properly. They never vacuumed, so there was residual sand all over the floors in our room, hand soap that dripped on the bathroom sink our first night there and was never cleaned up by housekeeping. Also, our room was never restocked with waters and coffee as stated it would be all 4 days. The two public pools were on the smaller side, nicely heated but very crowded . The service to order drinks on the beach took 30+ minutes, it’s much faster to walk all the way to the bar yourself. Next time we will stick to flying to all inclusive resorts out of country, we always have much better experiences with that choice. For the price we paid , we would’ve had a much better experience elsewhere . The gratuity is already including in everything, could be why service wasn’t great "

"I’ve always loved this hotel. It was perfect for my family.. until this recent trip. The front desk staff (Cory) was very aloof - when I said hi, he looked at his screen and said “how could I help?” - definitely not the vibe I want or expect when we’re paying this much. Then I missed to give the bellhop our ticket (I noticed within 20 minutes and went back downstairs), this man scolded me and said “yes! We need this! If not, how can we get your bags to you?!… they’ll bring it up and you can give him something”. Did not like that interaction whatsoever. The housekeeper Darlene, was such a delight!! Aside from the staff; their infinity pool was changed to an adult-only pool, their kids splash pad was removed, and they now have a valet-only option for parking which was $80 a night. Their website no longer shows the splash pad, but it does still include self-parking and doesn’t mention the pool being adult only. While there is another pool, my kids loved this one in the past. To top it off, on our last day, they closed the kids pool early (3pm) due to an event. Completely unacceptable. Definitely won’t be back. "

"Only one small mirror for the entire room but everything else was great "

"beach great, had no breakfast there"

"Nice place close to the airport "