Hotels in Franklin Lakes

"Central, "

"Ok"

"Room was adequately clean. Staff helpful. There was no restaurant. Although there were plenty of restaurants off Route 3, it was not easy to get to them. Parking was free."

"This property certainly has lost its charm "

"I was not satisfied with my stay! I had better expectations for the hotel and will not book this hotel a second time! Our heater in the room was not working. The staff at the reception were rude and did not make our party feel welcomed! "

"I recently stayed at Hyatt Place New York City/Times Square and overall, the experience was not terrible, but there were several frustrating issues. The rooms were much smaller than expected, and the hallways were extremely narrow—you can hear almost everything from neighboring rooms, which made it hard to relax. The lobby was another major downside. It had a strong unpleasant smell at all times of the day and was constantly crowded, often with 20+ people sitting around, making it feel chaotic and overwhelming. The elevators were also a big inconvenience. They were very slow and almost always occupied by large groups, so we often had to use the stairs to go up or down (even to the third floor). The elevator system itself is confusing—you press a button, but you’re never quite sure which elevator will arrive or when. Check-in was especially frustrating. We were told that an adult (21+) needed to check in a 19-year-old guest at 3 PM. However, when the 19-year-old returned to check in, staff then said the adult had to be physically present again. By that point, the adult had already left and couldn’t return for several hours. After traveling for three hours, this back-and-forth was exhausting and poorly handled. Overall, the hotel isn’t terrible, but it feels crowded, disorganized, and not very accommodating. It reminded me more of a budget hotel experience than what I expected."

"Laundry was great."

"N/A"

"Excellent location just steps from Times Square, with easy access to restaurants and shops, yet tucked away enough to escape the noise. The rooms were clean and the beds were incredibly comfortable — perfect for resting after a busy day in the city. Highly recommend for anyone wanting the best of Times Square without the chaos!"