Hotels in Westhead

"The property is a beautiful, yet old hotel with a rich history. However, my stay was not great. Front desk staff, if they’re there, act as if you’re an inconvenience - one gentleman was outrightly rude. I had questions about the train and opted to walk to the station and ask instead of risking another unpleasant interaction. Tap in bathroom broken, room not cleaned for the entirety of the stay. Could not reach the hotel by phone or email to let them know of my cancelled flight and late check in. Expedia had to intervene on my behalf and was told they would “try” to not mark me as a no show. Asked for a cab and was told after they sighed they “would try.” Really, really sub par customer service. Would not recommend. "

"Excellent location to town centre. Lovely modern hotel."

"I love staying here when we visit Liverpool. I can’t fault it, it’s friendly, clean, the rooms are spacious and bathroom too. Breakfast is fabulous, such a variety of hot and cold. The staff are so pleasant and welcoming. "

"Great hotel. excellent location next to the station and right in the center of everything. Lovely room, good breakfast and friendly helpful staff."

"All good. The room had a bathroom with assistive equipment. Not asked for. Difficult to use. Basin had no cold water to run a toothbrush under. Toilet was lower than normal. A very odd experience"

"Cold shower Lumpy bed Lumpy pillows Paper thin walls A very poor response to my upsetting experience from staff and no comments to try and listern or provide anything to address my concerns as an IHG member"

"We normally come all the time and it is a lovely place to be and staff are amazing and lovely. But this stay was our worst one yet. There was bugs all over our bed. Stains all over the carpet and the room had a foul smell to it like it hadn’t been cleaned in a while. "

"Struggled to get in and out the bath to have a shower as there was no handrail - I felt very unsafe. Even if there had been an additional non-slip mat available to go into the bath it would have helped. Apart from that the staff were very helpful and friendly and the room was perfectly fine. Impressed that there was an iron and ironing board in there and I didnt gave to ask for one. Sound proofing not quite so good as I could here next door room late into the night. I would stay again but ask for a room with stand alone shower"

"Good and central. Priced well."