Saint-Etienne Métropole Hotels

"I booked this hotel specifically for location, comfort and air conditioning. When I arrived it was warm/hot. When I noticed the air conditioning didn’t work I went to reception I see what I was doing wrong. It turned out that the air conditioning doesn’t work until mid May. I was there the first week in May. The location was great if you are taking the train. The rooms were clean. The amenities such as soap and shampoo were minimal. "

"The bed was very comfortable and the room was quiet "

"Hôtel de Congrès is in a slightly interesting area - some good transport connections but it's not the easiest hotel to get to. It's in the middle of a housing estate which you have to climb stairs up to (and then work out which way to go to get to the actual entrance of the hotel). The staff are very helpful although early check-in for us didn't happen: we were able to use a loo in the hotel and leave our suitcases before heading back out for the afternoon. Reception is open all night. Breakfast is from 6:30 every day - this was good as we checked out early but were able to eat before we left. Really nice food and a good selection of it including viennoiseries, cereal, bread, fresh fruit and yogurts, crepes and a really nice range of juices and water."

"Stayed in a suite which had a kitchen and two bedrooms. Great for staying with small children. Kids loved the breakfast. Location was great for the park."

"The room was poorly located with a view completely obstructed by a tree 50cm away. A shame for a 4-star hotel."

"Great customer service and staff. Great location! But terrible rooms ! No air conditioner! Bathroom flashing didn’t work! King bed room , was super small even for 1 person !!! Didn’t have Iron . Not clean! Breakfast was terrible! They charges €34 for each person but for nothing. ! No variety!!!! Even basic!!!"

"Lovely hotel in a great location for a short trip to Lyon. The hotel smells amazing, the staff were lovely and the room was a good size with a comfy bed."

"Staff was excellent. But for a four star hotel I thought it was lacking. Small rooms. Pretty basic decor. One of the worst showers — barely a trickle, not hot, and drain backed up. Prices were elevated unreasonably (5€ a 33cl soda in the minibar, 8€ a beer). It wasn’t a bad experience. But for the price I paid I’d expect a better experience."

"Lovely location, wonderful staff"