"Brilliant stay. We got the flexi bus from Amsterdam and it's just up the road and round the corner. Check was great we had Chris who was lovely and full of information. We were informed if you don't wish to have house keeping during your stay you can either have one free breakfast for a £10 voucher toward food in the restaurant downstairs. The room itself was spotless and very clean. The bathroom was a big wet room and great temperature. Free tea and coffee in the room was well received. The tv also had a vast amount of channels in all languages.
There is a supermarket behind the hotel or a Lidl down the road. Opposite Lidl is a thrift store which i recommend a rummage through. Of if you've forgotten something and want something cheap. There was also a safe in the room and plenty of space for luggage.
They also have a bar which is drinks only open slightly later than the restaurant. The restaurant was great. We had a lovely waitress, some soft drinks, a pizza and the pork snitzel and used our money off voucher. There is a bakery over the road and the supermarket round the back does lots of bakery items should you want to pre buy food and drink before going into the theme park. There is also a cafe over the road that is reasonably priced but was closed the night we were there.
We were a couple who went and stayed in room 143.
We are from the UK so booked hotel and theme park tickets separate. "
"Nothing hidden about impolite of the Dutch and that’s totally fine but when it comes to hospitality and service that I paid for, this is totally unacceptable.
Positive things:
Room size of 25m2
Coffee and water heater in the room
The negatives are as following:
1- During checking in you won’t have the room which you have booked already on the platform.
Justification (the rooms shown in the photos are just an example but on reality your room is a lottery based on what the receptionist selects for you)
2- all beds have two separate mattresses and even if you are single or tall and you would like to replace with one big mattress you have to pay extra per night to change the room to superior.
Justification ( this 4 star hotel of almost 150 rooms has no spare double top mattress )
3- Room service isn’t really that good or you have to be in the room to control a good daily cleaning for your room. (When I went to reception to ask for a plastic bag for the trash which the didn’t re-set after taking the rubbish of the previous day, they just passed me a new one with a message of DIY)
I don’t know how this hotel got a 4 star and why?!
However, I do know that it is better to stay home in Amsterdam than spending money in local Dutch vacation with Fletcher group. Definitely any destination worldwide, you will get a better value for the money spent compared to staying in Netherlands with a value much more less for each hour spent."