Las Palmas Hotels

"I had originally mistakenly booked a twin room and before the holiday, I emailed the hotel to request a change to a double bed room. Upon arrival, during check in, we were “upgraded” to a fantastic, ground floor apartment facing the sea. Great shower, kitchen and the bed could have fitted 4 people! Being on the forefront of the headland, we did feel the wind more but on the days when the sun came out, it was all worth it. Pool bar staff were great and the food very reasonable priced. Good job!"

"A very nice hotel, perfect for all ages. Location is great. Swimming pools are great. Lots of room in hotel, centainly didn’t feel busy. Breakfast was brilliant, plenty of selection and well presented. Beds and pillows very very good. Preferred amenities were excellent. Price for Alchohol was reasonable, but not as cheap as local bars/reataurants. Peaceful in the day and evening."

"Since I discovered NH Imperial Playa Hotel, I only stay there. The staff is great and the location is perfect. This was my fourth time and the last time I brought part of my family. Thank you to NH Playa and I will be back. "

"The hotel is supposed to be one of the top hotels in Gran Canaria but is far from being the best. We paid for an ocean front room. Our room was located in the 5th floor of the main building which we thought was a good thing. The balcony door could be open or closed & the noise was the same. The shows started at 10pm and ended at 11pm. Awful noise until 1am. The room temperature can not be controlled by any guest. It is controlled by the property & set to 70o F. We were sweating every night & called the front desk who answered…”we can’t change the temperature for ecological reasons”. The pool service was pitiful. No waiters to attend any pool chairs. If you wanted anything you had to walk to one of the bars, if they were open, & wait forever to get service. The kitchen in all outside bars closed at 4pm even for snack/tapas. And no drinks around any pool bar after 5:45pm. The beach is not hotel front, you have a good walk to get to the sand. You can only get a dry pool towel between 10am and 12pm, they are closed outside those hours. We paid for breakfast included with our stay. One morning we had an early tour and they said they would prepare a breakfast to go. The bag we received left a lot to be desired compared to the breakfast buffet at the hotel. It had a cold sandwich with old bread & fruits that were starting to rot. This is the only hotel were I have stayed and the king bed only had two pillows for 2 people. We had to order two additional pillows. Stay elsewhere!!"

"Amazing stay overall. "

"Not the cleanest, floor wasn’t cleaned in room before we arrived. Bin in kitchen was dirty Bedding changed twice during 7 night stay No microwave or oven in kitchenette only a dirty kettle and hob which I didn’t use 1 washing machine and 1 tumble dryer located on site Breakfast nice Spacious rooms Comfortable bed Pools nice"

"Just amazing "

"It was a nice place, breakfast was good as well however parking was limited and we had to park outside the property several times. In addition what was disappointing is that the adults only pool can only be accessed if you have an adults only room rather than being for adults only. This means that the majority of people gather around one pool rather than being able to access both. The two pools was one of the selling points for us and we did not realise you needed to book specific room types, so be aware when you book your room."

"Clean room, food choice wasn’t great, spa is an extra add on. Great facial and massage "