Hotels in Mountain View

"I like the location but the rooms need updating for sure. Customer service was ok. My favorite part was the bar tender in the restaurant, his name is Louis. He was awesome and anything I needed he helped out. He was super sweet and made each night I had dinner super enjoyable. "

"Staff was nice, very helpful, hallways clean and the room was very clean. "

"Courteous staff, quick check in and found the room super clean."

"Love the location. Close to shops and restaurants. Front desk is professional and very friendly, satisfied with the service. "

"The area is right by the waters and staff is nice"

"Clean, comfortable room. "

"Good place ne"

"Nice stay. Quiet, clean, and comfortable. "

"The service was overall good. The front desk staff at night when I checked in at 11:30 pm on 19 January 2026 ,was very friendly and welcoming. However, the check-out staff at 1:45 pm, on 20 January 2026 ,an Asian woman with white hair, was quite unfriendly and not very approachable. When my husband asked if the $45 USD credit for food didn't require any additional payment, she responded rather curtly, "Can't you see it on the receipt, there's no extra charge." This response and her demeanor aren't suitable for a 5-star hotel front desk staff. Some staff members need training and improvement in customer service, especially this particular staff. Every time I stay here and she is working, we have a poor experience."