Very responsive and friendly staff. Easy to check in and get into the hotel and room. The locks were super secure so we felt very safe. Elevator works, which is great since the floors go all the way to the 6th floor. Good location close to sights like Fonte Luminosa and Eduardo VII parqu lots of cafes ,mini markets, a Continente supermarket, restaurants, pharmacies and other shopping nearby. Pretty safe feeling area. Room was extremely spacious with good kitchen appliances amenities. Having a washer/dryer in the room was awesome. I slept well but husband thought the bed was not comfy (too firm). I really enjoyed this hotel/apartment room, location and the staff's good service and would not hesitate to book again.