4/10 Aceptable
25 de sept de 2025
Avoid this place.
Hotel is pretty nice. But…I originally booked my room back in 2024 in advance for the ryder cup. I get a random email from the hotel 1 month before the event that they were canceling my room. No explanation. I had to call and they then told me “we apologize but we overbooked our rooms because of an upcoming event and have to cancel 7 reservations and your’s is one of them”. I asked for a manager and talked to Natasha, who essentially admitted they “overbooked”. Her outlook on the situation seemed to change when I had told her we had insurance on the room. Then all of a sudden they had enough room for us. Fast forward to the day we arrive at the hotel, we checked in and gave us our room key card. We walk to the room, the key card worked and we walked in and there was another customer inside the room with their dog. I wasnt too happy that they activated another key card for a room with someone else still staying (sleeping) inside. They apologize, and gave us another key card. We go to the next room, open the door, and immediately are hit in the face with the strong odor of propane gas. I go back to the front counter and tell them of the odor. Her response “oh yeah, nothing is wrong, that just happens”. I demanded another room and insisted they fix the possible gas leak. I get to the final (3rd) room and the door deadbolt didn't work. Upon checking out I had noticed they charged us an additional $300 with no explanation. No manager on site at 8:00am to assist. Avoid this place.
John
John, viaje de 1 noche
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