I stayed here for two nights and had a rather frustrating experience overall. Check-in was confusing from the beginning. I was told to use the AeroGuest app, but it didn’t work for me despite multiple tries. In the end, I had to go to the reception at Hotel Vík to check in manually.
The map they gave me didn’t clearly explain that the studio and apartment units share the same entrance, which added to the confusion.
The most disappointing part happened on the morning of check-out. I hadn’t officially checked out — I had just loaded my luggage into the car and went for a short walk. When I returned around 10:00 AM, the cleaning staff were already inside the apartment. I hadn’t even scanned the check-out QR code.
I thought about saying something, but I didn’t want to let it ruin the last day of my trip.
Unless you specifically want an apartment-style accommodation, I wouldn’t recommend this place.
The poor communication and lack of attention to guest experience made my stay feel unnecessarily stressful.
