4/10 Aceptable
27 de sept de 2025
An Unnecessarily Stressful Experience
The website states that an acess code for your room will be sent to by phone, by text AND email on the afternoon of your arrival. This did not occur and there was no response to a message I sent before boarding our flight, Our flight was delayed and on arrival I found a contact number on the website which is incorrect! Having worked out what it should be I rang it to discover it was just an ansaphone. As a final chance I checked my junk emails and found the access code. We finally got to bed at 2 am. I received a phone call from the accommodation at 6:56! Thanks for the alarm call, however I don't recall booking one.
I have tried calling and messaging to point out that the information they are providing is incorrect. The only response I have received is that they were busy checking in other guests.
This is an arms length service that clearly does not want to engage with it's customers.
The room itself was adequate for the price and the bed comfortable. The bathroom was like a bad day at a public swimming pool with a badly designed wet room style floor that was constantly wet!
It's clear that the reason for the late notification of access code is because they don't change the codes. Would I stay again? Only if I had to and I would ask for the same room despite the swamp because at least I would know the code!
I would like to have discussed these issues with the owner in person as they have refused to engage I have been left with no alternative but to leave this review
Nicholas
Nicholas, viaje de 1 noche
Comentario de huésped verificado de Hoteles.com
