Best Western Plus West Lawrence

Room was okay but bathroom was not clean. It was looking like nobody mopped the bathroom. There was no seal of sanitization just like other hotel do. Service was fine but overall cleanliness was not good at all.

When we arrived we were told they did not have our room available as reserved as they had overbooked. We were supposed to have a 2 queen suite for our stay. They said they would change us to 2 adjoining 2 queen rooms instead and they would do a reduced rate of $78 for it. What they did not explain was that they were charging us an additional $78 over what we already paid for the room we had reserved. When we realized what they had done, they refused to refund the amount or make any changes. Then told me it was Hotels.com's fault and that I would have to take it up with them. Then after 2 hours on the phone with them and they with the Hotel, they gave us a small refund. All that being said, we ended up with less amenities than planned and it cost us additional money. Ironically the hotel was not busy at all so I still question whether the room we reserved was really overbooked. Although the hotel is new and nice, based on their business practices i would not recommend this hotel.

Hotel is very clean and comfortable. Will be staying here again.

My wife was very happy with the cleanliness of the hotel, how modern it is, also the hotel staff was very friendly, and the price was great. I felt like a hero as I was the one that made the reservation on our way to Colorado Springs. Thank you Best Western

I travel a lot for work and usually stay at Hilton hotels, but since this one had a great rating I decided to give it a chance! Worst experience ever! From the dirty windows and floors to a bed that felt like a rock, pillows where as uncomfortable as can be...the whole time there was awful. On top of that, their bag to go breakfast was just plain laziness. A water, granola bar and apple...stay away from this hotel if you want to get a good night sleep.

Clean hotel, great service

I was charged twice. Once on hotels.com and once again when I checked in. I told the clerk 3 times that I already paid. She charged my card anyway with out looking.

Everything about this hotel was top notch. It was new, clean, quite and the staff went above and boyond to meet my needs.

Clean, comfortable and convenient facility. Courteous and efficient staff.

Convenient location, clean and pet friendly!