The manager, Jean, was incredibly rude and bullying. She refused to have a reasonable conversation and just kept talking over me regarding an issue with payment.
My card was run, and approved, at check in. However, I was told payment was not showing up on their in. I pulled up my account online and showed the receptionist that the charge was appearing in my account. She didn’t want me to have to keep running my card again and again, so we just left it at that, and she was going to look into it. No issues with checking out the next day. Then, I get a call the following day from Jean wanting to run my card again, showing non-payment. I told her the charge was still pending in my account, and I’d like to wait until the next business day to see if it actually posted before running my card for another $300. She wouldn’t listen. She kept talking over me. She told me I was refusing to pay. I let them run my card twice, even though it said approved the first time. I told her I was happy to make sure the bill gets paid, but she would not listen. She was incredibly rude and bullying through the entire conversation.
I will never stay at a Holiday Inn again, as I see this is how they train their managers to treat patrons.
Jean should be relieved from her position. Obviously, she does not have the intelligence or tact to handle situations like this.
I’m sad that a nice weekend with my family ended up this way.
Do better, Jean. Do better, Holiday Inn.
