Booked for a romantic stay to celebrate our wedding anniversary.
This should be a 4* hotel at best i would stay at best 2*.
This is due to the very poor condition of the room (room 109).
I paid £200 for a Master Suite for 1 night stay.
While the room looked nice at a 1st glance there were some major issues,
Damp on the walls,
Mould in the bathroom around the shower,
Damaged shower screen and shower,
Mould above the window in the bedroom,
Broken window openings,
Cracked window,
Stained carpets,
Several mirror units which have been damaged and either taped over or chipped,
Bed this has been repaired in 2 different areas (opposite corners) and have not been repaired correctly meaning the bed had a diagonal twist in it
YOU DONT EXPECT THIS FROM A 4* HOTEL.
Before I arrived i was asked if I wanted to upgrade my room and name my price for the upgrade.
The following morning at checkout I went to settle my account and also asked when is the room due to be refurbished and the receptionist was aware of most of the problems
What concerns me is they knew about the problems and still put me in there.
The breakfast is extremely over priced and you have to ask for things such as butter for the toast, where are the pastries, additional apple juice as it was empty.
I waited in bar area for an hour wanting a coffee while my mife was having a massage (something she did enjoy) and when she returned i had to go to the reception to ask is anyone serving drinks, another 30mins