Realmente tuvimos una pésima experiencia con el personal que atiende el hotel, en particular con la Señora Kvetuse Kusova, quien quería incluir servicios no tomados en nuestra cuenta, siendo totalmente grosera y agresiva, insultando a los huéspedes. Al final solo se disculpo con un so sorry. Definitivamente no es un hotel para visitantes internacionales, no hablan ingles, ni español y el personal no esta capacitado para atender huéspedes. El servicio es muy muy malo.
We really had a terrible experience with the staff that attends the hotel, in particular with Mrs. Kvetuse Kusova, who wanted to include services not taken into our account, being totally rude and aggressive, insulting guests. At the end she just apologized with a simple "so sorry". It is definitely not a hotel for international visitors, they do not speak English or Spanish and the staff is not trained to serve guests. The service is very very bad.