I recently had the misfortune of staying at the Royalton Hotel Antigua, and my experience was nothing short of a nightmare. From the moment I arrived, it was clear that this establishment was a far cry from the luxury and hospitality it claimed to offer.
The incident that truly encapsulates the incompetence and negligence of this hotel occurred on Thursday, August 8th. While dining in the restaurant, I fell on a wet floor that had just been mopped by the staff. Despite noticing the slippery surface and bringing it to their attention, no wet floor signs were placed to warn guests. As a result, I suffered a painful fall, injuring my elbow and causing me to drop two plates. I was then forced to seek medical attention and incur a hefty fee of USD 780 at a private hospital.
Throughout this ordeal, the lack of accountability and professionalism displayed by the hotel staff was appalling. Despite many promises of contact to be made by executive members to address the situation, no action was taken, and we were left feeling neglected and ignored.Moreover, the deplorable state of the hotel's facilities only added insult to injury. The rooms were dirty and smelly, with bathrooms that were nothing short of a health hazard. Moldy floors, leaking shower enclosures, and visible mold outside our room door were just a few of the issues we encountered. Food quality was abysmal, staff were unprofessional unless given tips. I will not be returning to this franchise.