8/10
Beautifully presented- wonderful location.
Unfortunately the service and customer service was disappointing. Good check in - friendly staff. Items not available on the breakfast menu, couldn’t give me the cocktail I ordered from the menu as they hadn’t all the ingredients. The waiting time in the evening for dinner was irritating- we heard several other customers complaining.
My husband’s meal wasn’t hot enough.
Unfortunately I left an item in our room- no one got back to me for two days after numerous calls, messages left and resorting to email.
Once contact was made eventually- Sharma was super and sorted the return of my item.
Overall, these glitches were just irritating but didn’t stop us enjoying our stay. Would definitely return. Could have been 5* all around otherwise.
Karen
Viaje de 2 noches