2/10 Mediocre
29 de dic de 2024
Housekeeping did not show up to clean the room. We can back after a full day out and the room was as we left it earlier, wet towels on the floor, unmade beds, and a dirty bathroom. We called front desk and the initial response was 1. If we have stayed for longer than 4 days (irrelevant), 2. If we requested the Service, and 3. That they will clean the next day (the day we were checking out). They change our room after we came down and insisted for a solution and refused to be blamed for this lack of service. The front desk was reluctant at first, the manager was not in the premises, just recheable through phone. This totally ruined our experience and will not be staying in a Home2Suites again.
Gonzalo
Gonzalo, viaje en familia de 2 noches
Comentario de huésped verificado de Expedia