Unwind in style at Crystalbrook Riley, a luxury hotel near Cairns Esplanade. Enjoy ocean views while savoring Asian cuisine at Paper Crane, or rejuvenate with spa treatments and lounge by the outdoor pool with cabanas and sun loungers.
Reviews
9.29.2 out of 10
Wonderful
Popular amenities
Free WiFi
Air conditioning
Main amenities (12)
Daily housekeeping
Restaurant and 2 bars/lounges
Full-service spa
Outdoor pool
Breakfast available
24-hour fitness center
Self parking
Pool bar
Room service
Massage/treatment rooms
6 meeting rooms
24-hour front desk
Feel at home (6)
Children stay free
Private bathroom
Television
Garden
Daily housekeeping
Coffee/tea maker
The current price is $169
$169
$186 total
includes taxes & fees
May 31 - Jun 1
Why we love this property
Asian and local food gems
Culinary magic happens at a restaurant with poolside and ocean views. 2 bars enhance dining experiences. Vegan, vegetarian, and locally-sourced options shine.
Spa retreat paradise
The full-service spa offers treatments in couples rooms, plus body scrubs, facials, and massages. A 24-hour gym and garden round out this relaxation hub.
Dreamy pillow paradise
Wrapped in plush bathrobes, guests drift into blissful sleep on premium bedding. The luxury hotel offers blackout drapes and a pillow menu for perfect rest.
Cairns Central Shopping Centre - 11 min walk - 1.0 km
Cairns Marlin Marina - 11 min walk - 1.0 km
Getting around
Cairns Intl. Airport (CNS) - 10 min drive
Freshwater Station - 14 min drive
Redlynch Station - 16 min drive
Cairns Station - 19 min walk
Restaurants
Muddy's Cafe - 4 min walk
Atrium - 3 min walk
Villa Romana - 6 min walk
Moku Bar + Grill - 6 min walk
La Pizza - 6 min walk
About this property
Crystalbrook Riley
Crystalbrook Riley offers a great location, putting you within a 15-minute walk of Cairns Esplanade and Reef Fleet Terminal. You can visit the spa to indulge in massages, body wraps, or mani/pedis, and Asian cuisine is served at Paper Crane, which is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool, and a poolside bar. Fellow travelers love the pool and helpful staff.
At a glance
DONE
Hotel size
311 rooms
Arranged over 7 floors
DONE
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11 AM
Contactless check-out available
DONE
Special check-in instructions
The property charges 1 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE
Pets
Pets not allowed
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Onsite self parking (AUD 20.00 per day)
Wheelchair-accessible parking on site
Electric vehicle charging point on site
Height restrictions apply for onsite parking
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Full breakfast (surcharge) each morning 6:30 AM–10 AM
2 bars/lounges
Restaurant
Poolside bar
Room service (limited hours)
Water dispenser
Traveling with children
Children stay free (see details)
What to do
Pool table
Working away
6 meeting rooms
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Bicycle rentals
Pool cabanas (surcharge)
Bike storage
Pool loungers
Facilities
2 buildings/towers
Built in 2018
Safe-deposit box at front desk
Garden
24-hour fitness center
An outdoor pool
Bicycle parking
Full-service spa
Massage/treatment rooms
At least 80% of food locally-sourced
Vegan dining options
Vegetarian dining options
Locally-owned & organized tours & activities
Local culture & ecosystem education
Double-glazed windows
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Reception hall
Traditional architecture
Accessibility
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Thin carpet in room
Room amenities
Be entertained
55-inch flat-screen TV
Digital TV channels
First-run movies
Netflix
Home comfort
Air conditioning
Coffee/tea maker
Electric kettle
Bathrobes and slippers
Iron/ironing board
Sleep well
Pillow menu
Blackout drapes/curtains
Soundproofed rooms
Premium bedding
Freshen up
2 bathrooms
Eco-friendly toiletries
Hair dryer
Towels
Toothbrush and toothpaste (on request)
Toilet paper
Stay connected
Desk
Free WiFi
Phone
Desk chair
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
Water-efficient showers only
Water-efficient toilets only
Mobile key entry
Special features
Spa
The onsite spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments.
Dining
Paper Crane - This poolside restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
Paper Crane Pool Side - This poolside bar specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Rocco - Overlooking the ocean, this rooftop bar specializes in Middle Eastern cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
Calypso Club - Overlooking the ocean and pool, this bar specializes in seafood and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Awards and affiliations
Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Refundable deposits
Deposit: AUD 100 per accommodation, per night
Optional extras
Full breakfast is offered for an extra charge of approximately AUD 42 for adults and AUD 21 for children
Early check-in can be arranged for an extra charge (subject to availability)
Credit card charges are subject to an extra charge of 1 percent
Renovations and closures
The following facilities are closed on Monday, Tuesday, Wednesday, and Sunday:
Full-service spa
Children & extra beds
Rollaway beds are available for AUD 60.0 per night
Parking
Self parking costs AUD 20.00 per day
Parking height restrictions apply
Pool, spa, & gym (if applicable)
Pool access available from 7 AM to 9 PM
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Riley Crystalbrook Collection Resort Cairns
Riley Crystalbrook Collection Resort
Riley Crystalbrook Collection Cairns
Riley Crystalbrook Collection
Riley a Crystalbrook Collection Resort
Crystalbrook Riley Hotel
Crystalbrook Riley Cairns
Crystalbrook Riley Hotel Cairns
Riley a Crystalbrook Collection Resort
Frequently asked questions
Does Crystalbrook Riley offer free cancellation for a full refund?
Yes, Crystalbrook Riley does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Crystalbrook Riley?
Yes, there's an outdoor pool. Guests have pool access from 7 AM to 9 PM.
Are pets allowed at Crystalbrook Riley?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Crystalbrook Riley?
Yes. Self parking costs AUD 20.00 per day. Electric vehicle charging is available.
What are the check-in and check-out times at Crystalbrook Riley?
Check-in start time: 2:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Express check-out and contactless check-in and check-out are available.
Is there an onsite casino at Crystalbrook Riley?
No, this hotel doesn't have a casino, but Reef Hotel Casino (13-min walk) and Cazalys Cairns (5-min drive) are both nearby.
What is there to do at Crystalbrook Riley and nearby?
Crystalbrook Riley has 2 bars, a spa, and an outdoor pool, as well as a 24-hour fitness center and a garden.
Are there restaurants at or near Crystalbrook Riley?
Yes, Paper Crane offers alfresco dining, Asian cuisine, and ocean views.
What's the area around Crystalbrook Riley like?
Crystalbrook Riley is in Cairns Central Business District, a short 10-minute drive from Cairns Intl. Airport (CNS) and 14 minutes' walk from Reef Fleet Terminal. Travelers give top marks for the hotel's prime location.
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Reviews
Crystalbrook Riley Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4
Cleanliness
9.4
Amenities
9.2
Staff & service
9.4
Property conditions & facilities
Guest review summary
What guests liked
The pool area was relaxing, spacious, and offered great views of the ocean. (57 reviews)
Breakfast was a highlight with many guests praising its deliciousness and excellent options. (11 reviews)
The spa pool is massive and the amenities are always immaculate. (4 reviews)
From real guest reviews summarized by AI.
Popular mentions
Room
Service staff
Location
Restaurant
View
Bathroom
Food
Bed
Lobby
Esplanade
Reviews
Verified
10/10 Exceptional
Feb 2, 2026
Great location, rooms and facilities
Damon
Damon, 1-night trip
Verified
10/10 Exceptional
Feb 27, 2026
Fabulous accomodation and pool.
Lisa
Lisa, 1-night trip
Verified
8/10 Very good
Apr 6, 2026
Lovely clean room and fresh look facilities. We visited at the Easter weekend so it was busy and the bars / restaurants were not always open - especially later at night.
Richard
Richard, 3-night trip
Verified
10/10 Exceptional
Jan 26, 2026
Nice rooms pool was great
Paul
Paul, 2-night trip
Verified
10/10 Exceptional
Dec 16, 2025
Great place to stay.
Mohmmadaftabhusen Altafhusen
Mohmmadaftabhusen Altafhusen, 3-night trip
Verified
6/10 Good
Mar 18, 2026
Great hotel and staff. Room smelt damp though!
Phil
Phil, 2-night trip
Verified
10/10 Exceptional
Mar 2, 2026
Beautiful view from the panoramic room. Swimming pool was very nice.
Andre
Andre, 3-night trip
Verified
10/10 Exceptional
Jan 27, 2026
Amazing hotel
Ricardo
Ricardo, 1-night trip
Verified
10/10 Exceptional
Feb 3, 2026
The pool area was relaxing
Yvette
Yvette, 3-night trip
Verified
10/10 Exceptional
Jan 23, 2026
Nice room, good pool with views and good location
Roger
Roger, 3-night trip
Verified
10/10 Exceptional
Jan 22, 2026
bed was very comfortable and staff friendly
Janene
Janene, 1-night trip
Verified
10/10 Exceptional
Jan 23, 2026
Beautiful property
Fiona
Fiona, 1-night trip
Verified
10/10 Exceptional
Dec 7, 2025
Great hotel. Would stay there again.
Syed
Syed, 2-night trip
Verified
10/10 Exceptional
Feb 6, 2026
Very clean room, very friendly and helpful staff, everything surpassed our expectations of a resort hotel. This was our first stay in a Crystalbrook hotel. Would book again
Kirsty
Kirsty, 3-night trip
Verified
10/10 Exceptional
Feb 10, 2026
Beautiful hotel. Very clean, nice rooms and furnishings. Staff relocated us to an upgraded room when we had trouble with our A/C.
Malcolm
Malcolm, 4-night trip
Verified
10/10 Exceptional
Dec 9, 2025
Excellent facilities, love the pool area sensational
Sharon
Sharon, 1-night trip
Verified
6/10 Good
Feb 8, 2026
Beautiful hotel. We had 2 rooms for the family. Very much enjoyed the hotel. Rained a lot while we were there which was unfortunate. Lovely breakfast buffet included which was amazing travelling with teenagers with healthy appetites.Rooftop bar was lovely.
Kerry
Kerry, 3-night trip
Verified
10/10 Exceptional
Oct 27, 2025
great location and quality accommodation
Mark
Mark, 1-night trip
Verified
10/10 Exceptional
Jan 17, 2026
Rooms spacious and very clean, new towels each day and air conditioning amazing. We stayed in the tower.
Nicola
Nicola, 5-night trip
Verified
10/10 Exceptional
Nov 18, 2025
The staff was great and the property was beautiful!
Valerie
Valerie, 3-night trip
Verified
10/10 Exceptional
Jan 29, 2026
Clean room. Great pool.
Mark
Mark, 5-night trip
Verified
10/10 Exceptional
Dec 1, 2025
A beautiful and calm vibe in the hotel.
Ronan Mac
Ronan Mac, 2-night trip
Verified
10/10 Exceptional
Dec 26, 2025
Great views
Amanda
Amanda, 1-night trip
Verified
10/10 Exceptional
Dec 3, 2025
The hotel was very comfortable, clean and airy. The staff was extremely helpful with directions and helping us make plans. The location was excellent for all activities and dining.