Misleading description: The panoramic room has one window facing a corner and another window facing the neighbour’s balcony. You end up having one real view over the lake.
Unacceptable surcharge for basic room cleaning: We had to ask about getting our room cleaned. They told us we had to put a sign on the door for the room to be cleaned. Then on check out, we got a 45 euros surcharge for cleaning. It turns out there is no included change of sheets and towels, even for longer stays (5 nights). The explanation we received was that it was because we booked with Expedia and that the booking didn’t cover the cleaning (they also failed to mention this surcharge when we asked).
Lack of proactive communication: Everything we had to figure on our own. How to get the room cleaned (but see issue above), how to get bread, where things were, etc.
Good location and view: besides all the annoyances, we enjoyed our stay. The place is not too far and not too close to the busy town (for our taste), and the lake is gorgeous from this angle.
No AC: It was hot during our stay. Whether we could open our window at night was contingent on who were our neighbours. It worked out ok, except one night where we had a noisy one and had to keep the windows closed to sleep.
Overall: We enjoyed our stay, but won’t return. The smaller issues about comms were ok, but the limited view, the surprise extra charge for basic cleaning, along the high price of the room left a bad feeling.