4/10 Aceptable
28 de jul de 2025
Pet friendly, NOT!
I booked the hotel months before and was very specific if I could bring my border collie. I always inform whenever I book of my pet so I can decide if it will suit my needs. They were able to reply on my inquiry stating that yes my dog is accepted and there will be a fee of 10€ a day in additional. I accepted and finalized my booking. On the day of my arrival, the reception was shocked and said the dog was bigger than they thought. Apparently, they replied without checking what the breed was and also mine is female so its smaller compared to males. Anyway we were requested to have her in leash all the time which i understand and accept. However, the next day after my breakfast buffet, we were approached and informed that we will have to be eating outside the gigantic hall from that time onwards because someone complained that they have an allergy. We were seated in a corner and my dog was trained to sit under the table where we are dining. I wouldn’t feel too bad about it if they had informed me beforehand that dogs are not allowed everywhere except for the lobby and the room. If i knew I would have booked a different hotel. It was not a vacation I dreamed of and I felt discriminated by how we were treated and how the other guests started to stare at us. BTW, they decided to create the new regulations specially because of us. The seem more concerned on profits than guests. The only thing that made our vacation a bit nice were guests who loved my dog and greet her everyday.
Karen
Karen, viaje de 9 noches
Comentario de huésped verificado de Hoteles.com
