This place has a lot of potential, but obviously the owners don’t care. There where chewing gum on the floor, right next to the bed. Mold in a spray pattern on the bathroom door, someone probably had a bad day. The last day and a half we had no cold water, only hot. We gave them a lot of chances, they did remove SOME of the mold, and tried to scrape SOME of the gum.. but my 8 year old would have done a better job. When it comes to the water, we got a response that ”it’s a problem” but nothing more. The toilet uses cold water to flush. No cold water = a toilet from hell. We tried to pour some how water, but would have needed a bucket. WiFi did not work.. The staff was nice and spoke good English (and Japanese), but not proactive, and unable to help. No compensation. This place needs new owners that care and a refurbishment.