10/10
Super helpful and responsive pre check in. Seamless stay.
I actually had a different hotel booked originally but cancelled on them as they had me on hold and talking to centralised call centres - just to see if any possibility I could check in early or get keys early - which they couldn’t give any form of reassurance or guarantee. The Dakota however sent a personal response to me straight away and were highly accommodating.
Great base for a wedding or event
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