The agent didnt meet up with us to give the room key, luckily the security helped us sorting up the problem, otherwise we wouldnt be able to get in the room. We waited for 45 mins downstairs just to get the bloody key, which was given by the maid, not the agent. Overall the room is good but the service was terrible. When checking out, we also didnt see anyone, so we just left the key to the security downstairs.