Firstly, a list of Amenities that are included within the package were listed such as free parking, free access to private beach property, free wifi, access to pool and the list goes on. Free parking was correct but is it sufficient for the amount of guests that the hotel could accommodate? This private beach is Bamboo Blu which is a lovely and clean beach however, when going there you have to tell them that you are going to the hotel as i was informed that Mamme Bay hotel guests are not allowed for whatever reason. Beside free wifi, the should be "at front desk only" because that the only place that i could access it, the entire time i had to literally "kotch" my phone on the window to get little wifi and lastly access the dirty pool, after being there for 3 days and 2 nights it was on the second day that i saw them trying to clean the pool which was drenched in so much chlorine that my nose and eyes were burning. The service is also poor and slow, I called using my cellphone from my room seeing that the rooms have 0 phones, to ask for an iron, soap, towel and even after 2 days, they have still not reached to me. I was even locked out of my room the first night after going on the road and they did not provide me with a key for that door and they didnt inform me that i was not to close the door as they are not able to find that key. I believe that this system need revamping and until then, the Executive should be taken off the name of the hotel and maybe lower it to a motel.
