Wonderful experience! Friendly and helpful staff, clean and large room (Annex Grande), good restaurant, relaxing onsen, beautiful lobby lounge with delicious amenities, self-laundry available, luggage storage available, easy parking. You have to walk out onto the street and re-enter the premises (adjacent bldg) to access the restaurant and onsen if you reserve a room on the Annex Grande side of the hotel. Besides that minor detail, it was a great stay and would reserve again!