I really don’t know where to start with this place. It was a complete disaster from start to finish. First off, almost everything was broken—hot tub, sauna, and the ice machine. Not to mention there were no pool towels, and when I asked for more pillows, I was told they only had three, despite most people needing at least two per person. It felt like they were doing everything they could to avoid helping.
The heater in our room was a nightmare. It kept turning on and off every 30 seconds, so I couldn’t get any rest. And don’t get me started on the lobby – they had kerosene heaters with open flames, which felt dangerous, and the whole place was freezing. The hallway and pool room were just as cold as the outdoors, and the leaks everywhere in the lobby and pool room made the place look like it was falling apart.
The staff wasn’t much better. The receptionist couldn't even find my reservation because I booked online, and when I was in the pool with my kids, the staff glared at us like we were doing something wrong. Not a friendly vibe at all. Also, the pool door wouldn’t even close properly from our room.
It’s no surprise there were only a few families staying here—the place is clearly falling apart. There were no local sports on TV, no breakfast, no vending machines working, and to top it off, the sidewalks weren’t even shoveled. The place is so run down, I’m shocked it hasn’t been shut down by the health department.
Honestly, I wouldn’t recommend this hotel to anyone.