We checked in very late after major delays in our long day's drive, and the staff left us waiting, not knowing when someone would be able to check us in. When we requested a late check-out, they were unable to accommodate this request. We were booked into a room on the top floor and there was no lift, so we were left to haul our large luggage up two flights of stairs. In the morning, there was no breakfast available onsite and no cafes open in town. We left, early, tired and hungry to eat breakfast an hour down the road. The room was clean and comfortable, but otherwise it was a very difficult stayover.