2/10 Mediocre
3 de oct de 2024
I can not say enough terrible things about this resort and their lack of customer service. After a long day of traveling, I arrived at the resort from the airport at 2 a.m., only to find that there was no one available to check me in. I was unable to access my room and the check-in details were unclear and misleading. All that their website check-in information stated was, "Check-in after 4 p.m." The information provided regarding check-in was extremely vague, and I was not made aware that there would be no staff available after a certain time. I attempted to contact the after-hours number listed on a sign at the door multiple times via both calls and text messages but received no response. Furthermore, the sign itself was poorly displayed, with the second contact number partially obstructed, making it impossible to read the last 2 digits of the second contact number. I also left a voicemail on the main resort line, but I never received a return call or any communication from their team regarding the issue. This experience was incredibly frustrating and unprofessional, leaving me without a place to stay for the night in a somewhat rural part of town. I have emailed requesting a refund along with a follow-up email and have not received a response for two days.
Caroline
Caroline, viaje de 1 noche
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