I booked three rooms on the 9th March 2024 at the Hartwood Hall Hotel. The staff were fantastic - friendly, helpful, and always there when we needed them. The food at the restaurant was also delicious. However, there were a few things that brought our stay down a notch.
First, it was frustrating that a lot of the non-alcoholic drink options weren't actually available. They also didn't have decaf coffee, which wasn't ideal. For people who don't take dairy, they couldn't offer any plant-based milk alternatives and for that reason we didn't stay for breakfast.
But the biggest issue by far was the housekeeping. Our bathroom bin was overflowing with used sanitary towels. We even mentioned this to the hotel directly, but they never got back to us.
Overall, while the service and food were great, the lack of drink choices, the missing decaf coffee and plant-based milk, and especially the unclean room put a damper on our experience. Considering they completely ignored our complaint about the housekeeping, we wouldn't recommend staying here until they address these issues.