I booked this hotel because it offered 24 hour free shuttle pickup (it does not), and also because it says pets are welcome (they are not). After waiting outside the airport looking for a shuttle, since I never received an email back, I went to the airport CS desk and someone called the hotel for me since I did not have an ESIM yet. They told the staff that they do not offer shuttle pick up, neither could they refund me. So I paid a taxi $30 to take me to the hotel. Then we (my service dog and I) arrived, they tried to turn us away! I was so exhausted I refused to leave and showed them the listing on the site. After much waiting and confusion they finally told me I could stay but would need to pay for any damages my highly trained dog might make (which is absolutely ridiculous - he's more well-behaved than I am). Then at checkout, they asked me to wait while they inspect the room, and came down with a photo of the towel I used for my face that had my makeup and spray tan residue, and tried to tell me I need to pay for it! I told them it always comes out in the wash if they use soap, which hopefully a hotel would. These are washable products and gets on my own towels and clothes daily and easily comes out in the wash. It was not a pleasant experience. I would like a refund on the $30 I spent on my taxi coming here and will be reaching out to Expedia support for this.