We recently stayed at the Elkhorn Lodge in Chama, New Mexico, and unfortunately had a less-than-pleasant experience. Upon check-in, we discovered there was no running water in our room. After notifying the front desk, they were able to fix it, but the toilet and tub were left full of sediment and debris.
That night, we realized there was no television, even though a wall mount and coax cable were present. Tried to stream some movies but the connection was pretty bad. The heaters didn't work, and while I didn’t report it since it was late, it made for an uncomfortable night (I tried the heaters in the adjacent room thinking we could move but they also didn't work). One of the bathroom washcloths had dried blood on it, and we also ran out of toilet paper, which I retrieved from another open, vacant room. The small space heater our room was broken as well.
On the positive side, the beds and pillows were comfortable, and the river access was nice. However, the property looked run-down, and the on-site café was closed due to a staffing issue. Compared to other nearby lodges, the Elkhorn clearly needs some basic upkeep and attention to cleanliness and maintenance.
I hope the owners invest in improvements, as the location has real potential.