Mixed experience - Good location and staff but need improvements - Our stay at this residence unit was mostly as expected, with some positives but also a few issues that need attention.
The good: Great location, is conveniently situated, making it easy to explore the area. Friendly staff, they were very welcoming and helpful throughout our stay.
Areas for improvement: Uncomfortable beds, the mattresses were very bumpy, and any movement disturbed the other person. And, we found bed bugs. Poor hygiene, the pillows and towels had a strange smell, suggesting they were not properly cleaned, the 2 bedrooms were very hot even we turned on the AC. No AC at the lobby as well, the main door was always wide open, even the lifts were hot.
We hope management takes action to improve these aspects for future guests.
Thanks