6/10 Bueno
1 de sept de 2025
Not the "castle" experience you think you'll get!
Not really the "castle" experience we thought this would be. Given the cost, the castle is not welcoming, whilst I appreciate this is an old building etc. but the overall ambience is poor. No information given at check-in, long process and poor explanation as to why C/Card details need to be taken/stored (stay was already pre-paid). Room OK but not worth in excess of £200 (without breakfast, no TV etc. (again appreciate it is an old building). Told the manager we would be heading out and whether the key opened the front door, response was no but just buzz and he would let us in. Came back at 8:30pm to find the door locked and no-one around. Buzzed and called the phone number for 15 minutes without any response - was just about to give up when another guest let us in! Not a great experience and general feeling is they don't particularly cater for guests once they have your payment. Location is good though and plenty of bars/restaurants within 10 minute walk - about the only good this to say really.
Edward
Edward, viaje de 1 noche
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