First of all, the staff was great. Super helpful in getting our television in working order. Second, bed comfortable, and fairly quiet given that we were on a busy street. Breakfast tasty and healthful and I wish mor hotels would include it. But one complaint; since we are in our seventies, elevators are important. This hotel has an elevator, but it also has rooms half a story up from the elevator which meant hauling a heavy suitcase up another seven steps. Second, I didn’t shower because the shower was dinky, and according to my husband who did shower, the water easily runs out onto the floor of the bathroom. A definite slip and fall hazard. And hotel room very small, double bed took up almost all of it and it was hard to move around for two people. Small rooms seem to be a British thing in general.