We went on this trip in November, but I just had to write a review because it was truly amazing! We visited to celebrate my mother's 60th birthday, and the experience exceeded all expectations. Before our arrival, I coordinated with the manager, Dana, to arrange special touches like a private dinner and spa treatments. She went above and beyond to make everything perfect.
Upon arrival, Kodana took exceptional care of my mother and me, patiently answering all our questions and ensuring we felt welcome. The rest of the staff were equally incredible—special thanks to Jacky for the wonderful massage, which my mom absolutely loved, and to Mikey and Brandon for their assistance throughout the days.
A heartfelt shoutout to Princess, our server for the private dinner. Her energy was so warm, thoughtful, and attentive. It was such a memorable experience! My mum's fav night.
We also attended the Friday street party, which was a blast! The hotel provides a shuttle to get there, but I recommend arranging your own ride back if you plan to stay late. The food from the local stalls was delicious. Windel also coordinated fantastic excursions for us—I highly recommend the boat tours & sulphur springs.
The only area for improvement is the food - It's curated for a European palate, they could add local flavours to enhance those dishes & add more local dishes to the menu, in general, would be nice.
Overall, this was one of the most amazing trips, and I can't wait to return!