This is not a traditional hotel. There is no front desk and no attendant. The front door to the building is locked and the only available key resides in a lock-box that you must unlock (combination lock), retrieve the key, unlock the door, then return the key - you must do this every time you enter the building. There is a hidden, expensive cleaning fee on top of the room charge (remember to read the fine print!). Upon booking, I received an email asking for a copy of my passport and credit card - which they seem to think is ok to send via email (word of caution: never send that sort of info through email!). There is no soap or shampoo for the shower. The shower head leaked more than it sprayed. Our apartment was very small. There is no extra bedding for the pull-out sofa. The TV is ancient. WiFi is not free, and we never got it to work. 3 of the 4 windows did not function correctly - they either would not open or would not stay open. There is no air conditioning - which likely doesn't often matter, but my visit was during a heat wave, and it was uncomfortably hot inside... and the malfunctioning windows were of little help. It sits on a busy street where large trucks/lorries drive by at all hours - literally shaking the building. Parking is tight. I will never stay here again. There's a major chain hotel just down the street - stay there instead.