Experience the charming Queen's Hotel Chitose with its welcoming atmosphere. Enjoy a delicious full breakfast, unwind in the sauna, or explore nearby attractions with free self parking and luggage storage. With in-room WiFi and a 24-hour front desk, this hotel has won over guests for its helpful staff.
When visiting Chitose, Queen's Hotel Chitose is a great choice to consider. Guests can grab a bite to eat at the restaurant, and the sauna makes for a relaxing end to the day. Fellow travelers say good things about the helpful staff and overall property condition.
At a glance
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Hotel size
153 rooms
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Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11 AM
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Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
No cribs (infant beds)
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Pets
Pets not allowed
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free onsite self parking
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Other information
Designated smoking areas (fines apply)
Property amenities
Food and drink
Full breakfast (surcharge) each morning 6:00 AM–9:30 AM
Restaurant
Water dispenser
Services
24-hour front desk
Dry cleaning/laundry services
Free newspapers in lobby
Facilities
Sauna
Accessibility
Elevator
Stair-free path to entrance
Room amenities
Be entertained
Flat-screen television
Home comfort
Air conditioning and heating
Electric kettle
Slippers
Iron/ironing board (on request)
Sleep well
Soundproofed rooms
Freshen up
Shower/tub combination
Bidet
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
More
Daily housekeeping
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
Optional extras
Full breakfast is offered for an extra charge of approximately JPY 1100 for adults and JPY 1100 for children
Policies
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Guests can rest easy knowing there's a smoke detector and window guards on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
Also known as
Queen's Chitose
Queen's
Queen's Hotel Chitose Hotel
Queen's Hotel Chitose Chitose
Queen's Hotel Chitose Hotel Chitose
Frequently asked questions
Does Queen's Hotel Chitose offer free cancellation for a full refund?
Yes, Queen's Hotel Chitose does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Queen's Hotel Chitose?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Queen's Hotel Chitose?
Yes, there's free self parking.
What are the check-in and check-out times at Queen's Hotel Chitose?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is 11 AM.
What is there to do at Queen's Hotel Chitose and nearby?
Queen's Hotel Chitose has a sauna.
Are there restaurants at or near Queen's Hotel Chitose?
Yes, there's an onsite restaurant, Kitchen Gorilla.
What's the area around Queen's Hotel Chitose like?
Queen's Hotel Chitose is a short 7-minute walk from Chitose Station and 15 minutes' walk from Aoba Park.
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Reviews
Queen's Hotel Chitose Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2
Cleanliness
8.0
Location
8.8
Staff & service
9.0
Property conditions & facilities
Guest review summary
What guests liked
The property offers a convenient and free airport shuttle service with prior booking. (5 reviews)
From real guest reviews summarized by AI.
Popular mentions
Airport
Room
Service staff
Restaurant
Breakfast
Location
Bed
Reviews
Verified
10/10 Exceptional
Feb 10, 2026
Staff are very polite and helpful. Very nice hotel, Hard walk in snow with luggage from Chitose train station to the hotel but that’s winter in Japan. Room is small but adequate. Hotel Onsen is also small but clean and refreshing. Not bad place to stay.
Glenn
Glenn, 1-night trip
Verified
10/10 Exceptional
Feb 12, 2025
Staff spoke excellent English and breakfast was absolutely delicious!
Toshiko
Toshiko, 1-night trip
Verified
8/10 Very good
Oct 13, 2023
Close to airport, good price, comfortable bed, polite staff.
Joanna
Joanna, 1-night trip
Verified
10/10 Exceptional
Jan 25, 2024
Great stay, staff were helpful and room was very clean. Good onsen and breakfast too, perfect for a stay near the airport
Rina
Rina, 1-night trip
Verified
10/10 Exceptional
Jan 5, 2025
Really liked the hotel and its amenities.
Orlean
Orlean, 1-night trip
Verified
10/10 Exceptional
Jul 14, 2024
Great hotel great value
Great hotel with a nice Izakaya restaurant downstairs
Robert
Robert, 1-night trip
Verified
10/10 Exceptional
Dec 30, 2025
Room was clean and well however the room was a bit too hot due to central air conditioning.
Daanish
Daanish, 3-night trip
Verified
10/10 Exceptional
Oct 21, 2025
The Room was in excellent condition. The staff were all very friendly. I did not have the breakfast. No problems with the AC.
William
William, 1-night trip
Verified
10/10 Exceptional
May 22, 2025
The hotel came with a welcome drink at the restaurant attaching to the hotel. Small room but all amenities are available to stay comfortable. I enjoyed the hot spring.
Yoko
Yoko, 1-night trip
Verified
6/10 Good
May 26, 2025
It's convenient and the room is clean. However less choices on meal around the hotel area
Sammy
Sammy, 1-night trip
Verified
10/10 Exceptional
Jul 1, 2024
Very nice they offer free ride to the airport with prior booking
Yu-Shan
Yu-Shan, 1-night trip
Verified
8/10 Very good
Jan 24, 2024
Close to the airport and train station. Helpful staff.
Laurence
Laurence, 1-night trip
Verified
10/10 Exceptional
Jun 18, 2024
The staff members were extremely professional and polite. The location was close to the airport and the train station. The facility was clean and comfortable.
Rebecca
Rebecca, 3-night trip
Verified
8/10 Very good
Dec 19, 2023
Good location, close to airport. Unfortunate that there was no airport pickup. Took the JR rail and had to walk on a sheet of ice. Onsen was nice, could use some re tiling. Room was small but has everything you could need for a quick overnight stay.
Kelly Jane
Kelly Jane, 1-night trip
Verified
10/10 Exceptional
Feb 3, 2024
Very clean and comfortable, nicer than I was expecting given the low price. Small room but I knew this before booking and big enough for what you need. Excellent location close to train station which connects to airport. Staff were helpful albeit with limited English speaking, but were very hospitable and were able to help with my questions. Definitely excellent value and would stay again.
Matthew
Matthew, 1-night trip
Verified
10/10 Exceptional
Jan 20, 2024
Can’t wait to go back!
This was out last stay in Japan before heading home and they have so much to offer aside from the cleanliness and friendly staff. Firstly the rooms are super decent to size, even fitting a mini couch was such a tasty touch. The bathrooms were fully stocked with toiletries for 2 people. They offer a free spa/bathhouse but we didn’t have enough time to visit it. They also offer free bus rides to the airport! Super awesome for people with big luggage or big groups. The restaurant attached to the hotel is great for late night drinking or snacking. The more we got into the night, the more impressed we were. Thoroughly enjoyed our stay and last night in Japan!
Ashlee
Ashlee, 1-night trip
Verified
10/10 Exceptional
Feb 26, 2024
The property was great, easily accessible via $16US taxi, clean, with plenty of restaurants within walking distance. The rooms are well appointed with everything but are a bit small by western standards. Breakfast in the hotel was solid and offered a little bit of everything. My one complaint is that the temperatures are kept too high. I think this is a Japan wide situation, but damn the hotel and my room were nuclear. Mitigated by opening the 17 locks on the window and turning the fan off.
Jeremie
Jeremie, 1-night trip
Verified
10/10 Exceptional
Feb 2, 2026
The staff was very helpful and kind. They spoke English well.
John
John, 1-night trip
Verified
8/10 Very good
Feb 7, 2026
Great stay for a stop over in chitose.
John
John, 1-night trip
Verified
10/10 Exceptional
Feb 9, 2026
Room as advertised and nice. Everyone helpful. Great to have an onsen in the hotel.