Hotel 28 Myeongdong has truly become our family’s home in Seoul. Our December 21–28 stay again showed how consistently warm, efficient, and heartfelt their service is.
From arrival, the team went beyond standard hospitality. Our airport bus could not enter the narrow street, so staff met us on a different road and personally helped with all our luggage. Even after we lost a bag at Incheon, the front desk handled everything calmly, contacting the transport agency, Incheon Airport Terminal 1, and Asiana Airlines, and updating us without us needing to follow up.
The breakfast staff were just as memorable. They recognized our daughters from last year, greeted them warmly every morning, and engaged them with sincere conversations that made the hotel feel personal. Because it was Christmas, the team also played “Santa,” discreetly receiving and delivering gifts to our room so our girls could wake up to a magical morning.
Their care extended beyond the hotel. When a luxury shop at Shinsegae accidentally sent us off with an empty box, the hotel received the actual item for us and let us know immediately.
Our 3:30 a.m. departure in freezing weather, with 16 pieces of luggage, could have been a disaster. Instead, Sugar at the front desk and another staff member walked with us to the main road, helped with every bag, and stayed until everything was safely loaded onto the bus.