Comentario verificado
6/10 Bueno
ANDRE
27 de feb de 2020
Terrible experience at the check-in
We arrived on the 24th of February and were 'greeted' by an extremely rude hotel staff, who kep shouting at us for not understanding her instructions to creade a code that would unlock our keys. It was the worst check-in treatment I've ever seen. The lady did not bother to show us where our room was, or what were the breakfast hours - and was very agressive when we asked her those very basic questions. She tried to make it very clear that she was doing a favor to be speaking to us at all. Terrible, terrible experience. There are certainly better options of hotels in Colonia.


















