Staff never mentioned that a marathon would close streets on Sunday. When we learned about it, we were stressed about getting to the train for our flight back to the USA. We asked them to call a cab in the pouring rain, but they refused, saying it was impossible because of the race. Another guest called her own cab and it arrived fine.
The hotel next door explained the same marathon situation, but made the effort to call us a cab and even offered tea while we waited. That's real hospitality.
We were told breakfast had to be reserved the night before, so we tried to do exactly that, but were then told that it was full.
We had other issues as well, and for a very overpriced three-star hotel, this one-star rating is well deserved. There are plenty of welcoming, helpful alternatives in the neighborhood.