The Welcome House was exactly what we thought it was, a great value in a good neighborhood. It provided exactly what we wanted, a clean room, safe area, proximity to public transportation.
It wasn't anything fancy, but would stay again, without hesitation.
Issue- double booking
I had a situation where I accidentally double booked the hotel, and despite the hotel being able to keep 1 night on the reservation I cancelled, they didn't, they cancelled without penalty.
For this reason, I would, as a former "Road Warrior", with over 30 years on the road, in over 35 countries, say the hotel showed they understand the what "Great Customer Service" means.