The hotels.com page has information that are misleading and some that are flat out a lie.
The lie is a picture of a sauna. When I asked about it the front desk person was confused and mentioned that many people ask about it. They asked me to see the picture and when I showed to them, they try to talk to their coworkers “Did you see this?” And the guy who seemed to be the manager just said “Yep, no sauna. This is at LOGE Alta Crystal”. That’s a completely different property more than 8 miles away.
The confusing and misleading part, is that this “Crystal Mountain Hotels” is not a single property but 3 different ones, Village Inn, Alpine Inn and Quicksilver Lodge. And this fact makes some of the other info in the hotel description a lie, depending on the building you stay. For example, our room was in the Village Inn which does not have a bar nor breakfast available, since these are located in the Alpine Inn. The rooms have somewhat of a hint to that in the titles but unless you’re aware of it, it’s hard to tell. These should be split in 3 separate properties with appropriate locations, descriptions and pictures.
The room is very basic, the mattress is spring and not too thick, probably 8 inches, which makes it really stiff.