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Aparthotel

The Vale Niseko

4.0 star property
Ski-in/ski-out aparthotel with spa, near Niseko Tokyu Grand HIRAFU

Choose dates to view prices

Located near Niseko Mountain Resort Grand Hirafu, The Vale Niseko offers an upscale aparthotel experience with ski-in/ski-out access and a relaxing indoor public bath. Unwind with reflexology, aromatherapy, or a massage at the on-site spa. Enjoy snowmobiling and other winter activities right outside your door or warm up by the fireplace over a meal at Vale Bar & Grill.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Onsen
  • Airport transfer
  • Laundry facilities
  • Free parking
  • Free WiFi

Main amenities (12)

  • 91 apartments
  • Housekeeping once per stay
  • Ski-in/ski-out access
  • Restaurant
  • Full-service spa
  • Hot springs
  • Breakfast available
  • Free area shuttle
  • Ski rentals and lessons
  • Ski storage
  • Ski passes
  • Sauna

Feel at home (6)

  • Children stay free
  • Babysitting (surcharge)
  • Cookware, dishware, and utensils
  • Connecting/adjoining rooms available
  • Television
  • Terrace
The current price is $285
$356 total
May 27 - May 28

Why we love this property

Culinary comfort
This aparthotel elevates dining with an inviting restaurant and hearty full breakfast. Mornings start deliciously before exploring nearby adventures.
Make a splash
This hotel features a seasonal outdoor pool where visitors can cool off and soak up the sunshine during warmer months.
Full-service spa retreat
Spa treatments highlight aromatherapy and reflexology in a mountainside haven. Thai massages and hot springs provide pure relaxation.

Room options

Available filters for rooms
Showing 37 of 37 rooms

View all photos for Superior Hotel Room (Lower Ground)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Hotel Room (Lower Ground)

  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed OR 1 King Bed
  • Free WiFi

View all photos for Superior Hotel Room

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Hotel Room

  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed OR 1 King Bed
  • Free WiFi

View all photos for Superior Studio

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Studio

  • 33 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for 1 Bedroom Suite with Murphy's bed

1 Bedroom Suite with Murphy's bed | Private kitchen | Microwave, coffee/tea maker, toaster, cookware/dishes/utensils

1 Bedroom Suite with Murphy's bed

  • 76 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed or 2 Twin Beds and 1 Queen Murphy Bed
  • Free WiFi

View all photos for 1 Bedroom Suite with Tatami Room

1 Bedroom Suite with Tatami Room | Hypo-allergenic bedding, in-room safe, desk, soundproofing

1 Bedroom Suite with Tatami Room

  • Resort view
  • 83 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for 1 Bedroom Suite with Bunk Room

Hypo-allergenic bedding, in-room safe, desk, soundproofing

1 Bedroom Suite with Bunk Room

  • Resort view
  • 83 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Twin Beds and 2 Twin Bunk Beds OR 1 King Bed and 2 Twin Bunk Beds
  • Free WiFi

View all photos for 2 Bedroom Suite

2 Bedroom Suite | Hypo-allergenic bedding, in-room safe, desk, soundproofing

2 Bedroom Suite

  • 86 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds
  • Free WiFi

View all photos for 2 Bedroom Yotei Suite

Flat-screen TV, DVD player

2 Bedroom Yotei Suite

  • 110 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds
  • Free WiFi

View all photos for 2 Bedroom Suite with Onsen

Resort view

2 Bedroom Suite with Onsen

  • Mountain view
  • 114 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Twin Beds OR 2 King Beds
  • Free WiFi

View all photos for 2 Bedroom Suite with Tatami Room

Microwave, coffee/tea maker, toaster, cookware/dishes/utensils

2 Bedroom Suite with Tatami Room

  • 114 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Twin Beds OR 2 King Beds
  • Free WiFi

View all photos for 2 Bedroom Suite with Tatami Room (Dual Key)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

2 Bedroom Suite with Tatami Room (Dual Key)

  • Resort view
  • 121 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Twin Beds OR 2 King Beds
  • Free WiFi

View all photos for 2 Bedroom Suite with Bunk Room (Dual Key)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

2 Bedroom Suite with Bunk Room (Dual Key)

  • Resort view
  • 121 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Twin Beds OR 2 King Beds
  • Free WiFi

View all photos for 3 Bedroom Yotei Suite (Dual Key)

3 Bedroom Yotei Suite (Dual Key) | Hypo-allergenic bedding, in-room safe, desk, soundproofing

3 Bedroom Yotei Suite (Dual Key)

  • 152 sq m
  • 3 bedrooms
  • Sleeps 8
  • 6 Twin Beds OR 3 King Beds
  • Free WiFi

View all photos for 2 Bedroom Suite with Onsen + Tatami Room

2 Bedroom Suite with Onsen + Tatami Room | Hypo-allergenic bedding, in-room safe, desk, soundproofing

2 Bedroom Suite with Onsen + Tatami Room

  • 110 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Twin Beds OR 2 King Beds
  • Free WiFi

View all photos for 3 Bedroom Suite with Onsen (Dual Key)

Resort view

3 Bedroom Suite with Onsen (Dual Key)

  • Mountain view
  • 114 sq m
  • 3 bedrooms
  • Sleeps 8
  • 3 Twin Beds OR 3 King Beds
  • Free WiFi

View all photos for 3 Bedroom Yotei Panorama Penthouse Suite

3 Bedroom Yotei Panorama Penthouse Suite | Interior detail

3 Bedroom Yotei Panorama Penthouse Suite

  • 2444 sq m
  • 3 bedrooms
  • Sleeps 8
  • 3 Twin Beds OR 3 King Beds
  • Free WiFi

View all photos for Superior Studio (A)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Studio (A)

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for Superior Studio (B)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Studio (B)

  • 33 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for Superior Studio (C)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Studio (C)

  • 33 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for Superior Studio (D)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Studio (D)

  • 33 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for 2 Bedroom Yotei Suite (A)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

2 Bedroom Yotei Suite (A)

  • 110 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds
  • Free WiFi

3 Bedroom Suite With Onsen (Dual Key)

  • Sleeps 8
  • Free WiFi

2 Bedroom Suite With Tatami Room

  • Sleeps 8
  • Free WiFi

2 Bedroom Suite With Bunk Room (Dual Key)

  • Sleeps 8
  • Free WiFi

3 Bedroom Yotei Suite (Dual Key)

  • Sleeps 8
  • Free WiFi

2 Bedroom Suite With Tatami Room (Dual Key)

  • Sleeps 8
  • Free WiFi

3 Bedroom Yotei Panorama Penthouse Suite

  • Sleeps 8
  • Free WiFi

1 Bedroom Suite With Tatami Room

  • Sleeps 6
  • Free WiFi

2 Bedroom Yotei Suite

  • Sleeps 6
  • Free WiFi

1 Bedroom Suite With Bunk Room

  • Sleeps 6
  • Free WiFi

2 Bedroom Suite With Onsen

  • Sleeps 6
  • Free WiFi

View all photos for Superior Studio

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Studio

  • Sleeps 2
  • Free WiFi

2 Bedroom Suite

  • Sleeps 6
  • Free WiFi

View all photos for Superior Hotel Room

Living area | Flat-screen TV, DVD player

Superior Hotel Room

  • Sleeps 2
  • Free WiFi

View all photos for Superior Hotel Room (Lower Ground)

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Superior Hotel Room (Lower Ground)

  • Sleeps 2
  • Free WiFi

1 Bedroom Suite With Murphy Bed

  • Sleeps 4
  • Free WiFi

View all photos for 2 Bedroom Suite With Onsen + Tatami Room

Hypo-allergenic bedding, in-room safe, desk, soundproofing

2 Bedroom Suite With Onsen + Tatami Room

  • Sleeps 8
  • Free WiFi

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About the neighborhood

Map
166-9 Yamada, Kutchan, Hokkaido, 044-0081

What's nearby

  • Niseko Tokyu Grand HIRAFU - 1 min walk - 0.0 km
  • Niseko Annupuri International Ski Area - 23 min drive - 12.2 km
  • Niseko Annupuri Gondola - 23 min drive - 12.2 km
  • Niseko Moiwa Ski Resort - 24 min drive - 18.6 km
  • Niseko Hanazono Resort - 26 min drive - 11.4 km

Getting around

  • Kutchan Station - 12 min drive
  • Niseko Station - 13 min drive
  • Kozawa Station - 27 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)

Restaurants

  • ‪Tamashii - ‬2 min walk
  • ‪Musu - ‬2 min walk
  • ‪旭川ラーメン登山軒 - ‬3 min walk
  • ‪ふじ鮨 ニセコ店 - ‬2 min walk
  • ‪Green Farm Café - ‬1 min walk

About this property

The Vale Niseko

Placing you just steps from Niseko Tokyu Grand HIRAFU, The Vale Niseko has ski-in/ski-out access, allowing you more time for snow tubing, snowmobiling, and sledding. Guests can visit the spa to indulge in Thai massages, aromatherapy, or reflexology, and Vale Bar and Grill serves breakfast, lunch, and dinner. Other highlights include a sauna, a seasonal outdoor pool, and a terrace. Ski passes, storage, rentals, and lessons are also available.

At a glance

DONE

Property size

    • 91 apartments
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 10:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 10 AM
DONE

Special check-in instructions

    • The front desk is open daily from 9:00 AM - 6:00 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Guests may be required to change rooms during their stay. Room upgrades are subject to availability.
    • Reception is open 7 AM - 10 PM from July to September and December to March. Reception is open 9 AM - 6 PM from April to June and October to November. Guests arriving after hours must contact the property in advance to arrange check-in.
    • The listed optional crib/infant bed fee applies every 4 nights.
    • Breakfast is not included in Breakfast rates for children ages 0-5, and can be requested onsite for the listed child breakfast fee.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
PETS

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite parking available only on request
    • Free secured, uncovered onsite self parking
    • Wheelchair-accessible parking on site
    • Limited onsite parking (max 2 spaces per unit)
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Offsite

    • Free area shuttle
VPN_KEY

Other information

    • Designated smoking areas

Property amenities

Ski

  • Close to a ski area, ski runs, and ski lifts
  • Ski-in/ski-out access
  • Ski storage
  • Ski shuttle nearby
  • Ski passes
  • Ski equipment rentals
  • Ski lessons on site

Pool/Spa

  • Seasonal outdoor pool
  • Sauna
  • Full-service spa
  • Hot springs
  • Massages
  • Spa services
  • Reflexology
  • Thai massages
  • Aromatherapy
  • Public bath open from 1:00 PM - 9:00 PM

Internet

  • Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available
  • Limited onsite parking (max 2 spaces per unit)
  • Onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free area shuttle
  • Ski shuttle nearby

Family friendly

  • Children stay free (see details)
  • Babysitting (surcharge)

Restaurants on site

  • Vale Bar and Grill

Food and drink

  • Microwave
  • Toaster
  • Cookware/dishes/utensils
  • Coffee/tea maker

Dining

  • Full breakfast available for a fee daily 7:00 AM–10:00 AM: JPY 2600 per person
  • 1 restaurant

Bedrooms

  • Hypo-allergenic bedding
  • Bed sheets provided
  • Extra futon mattress (surcharge)

Bathrooms

  • Toilet with electronic bidet
  • Free toiletries
  • Toilet paper
  • Soap
  • Towels provided
  • Slippers
  • Hair dryer
  • Shampoo

Entertainment

  • Flat-screen TV
  • DVD player
  • TV in a common area

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Heating
  • Fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Soundproofing
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Limited housekeeping
  • Safe
  • Phone
  • Luggage storage
  • In-room massages
  • Front desk (limited hours)
  • Lockers available

Location highlights

  • In the mountains
  • In a rural location

Things to do

  • Snow sports gear
  • Snow tubing on site
  • Sledding on site
  • Snowmobiling on site
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector installed (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • Security system

General

  • 91 rooms
  • 6 floors
  • Built in 2008
  • Connecting/adjoining rooms avaliable

Special features

Spa

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Reju Spa. Services include Thai massages and massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Private bath/onsen services include an indoor private onsen (in communal space). Public bath/onsen services include an indoor public bath (no minerals). This service features separate men and women areas. The ryokan bathing area is open from 1:00 PM to 9:00 PM. There are hot springs open between 6:30 AM and 4:00 PM.

Dining

Vale Bar and Grill - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Reservations are required.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night
  • An effective city/local tax rate of 3.00 percent will be charged

Optional extras

  • Full breakfast is offered for an extra charge of approximately JPY 2600 per person
  • Airport shuttle service is offered for an extra charge of JPY 34500 per vehicle (one-way, maximum occupancy 3)
  • Futon beds are available for JPY 11400 per night

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from May 1 to June 30:
  • Hot springs
  • Swimming pool

Children & extra beds

  • Babysitting is available for an extra charge
  • Cribs/infant beds are available for JPY 11400.0 per night
  • Airport shuttle service for children costs JPY 34500 (one-way)

Parking

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from November 30 to April 13
  • Hot springs access available from 6:30 AM to 4:00 PM

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Host has indicated there is a carbon monoxide detector on the property.

Host has indicated there is a smoke detector on the property.

Guests can rest easy knowing there's a fire extinguisher and a security system on site.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International

This property is professionally cleaned.

Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The indoor public bath fee is JPY 1,500 per adult and JPY 1,000 per child.

The indoor private bath fee is JPY 30,000.

Also known as

Vale Niseko Hotel Kutchan

Vale Niseko Hotel

Vale Niseko Kutchan

Vale Niseko

Vale Niseko Aparthotel Kutchan

Vale Niseko Apartment Kutchan

Vale Niseko Apartment

The Vale Niseko Kutchan

The Vale Niseko Aparthotel

The Vale Niseko Aparthotel Kutchan

Frequently asked questions

Is there a pool at The Vale Niseko?

Yes, there's a seasonal outdoor pool.

Are pets allowed at The Vale Niseko?

Sorry, pets aren't allowed.

Is parking offered on site at The Vale Niseko?

Yes, there's free self parking. Onsite parking is limited (max 2 spaces per unit).

Is airport shuttle service offered by The Vale Niseko?

Yes, an airport shuttle is available. The charge is JPY 34500 per vehicle one-way.

What are the check-in and check-out times at The Vale Niseko?

Check-in start time: 3 PM; Check-in end time: 10:00 PM. Check-out time is 10 AM.

What is there to do at The Vale Niseko and nearby?

Have fun with onsite winter activities like snow tubing, sledding, and snowmobiling. Additional recreation onsite includes hot springs. Indulge in a treatment at the spa and enjoy other amenities such as a seasonal outdoor pool and a sauna.

Are there restaurants at or near The Vale Niseko?

Yes, there's an onsite restaurant, Vale Bar and Grill.

What's the area around The Vale Niseko like?

The Vale Niseko is located a short 15-minute walk from Niseko-Shakotan-Otarukaigan Quasi-National Park.

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Reviews

Reviews

7.8

Good

8.2

Cleanliness

9.4

Location

8.0

Staff & service

8.4

Property conditions & facilities

Reviews

Verified

10/10 Exceptional

The staff were excellent. The room was fantastic. I think our hot tub but a bit dirty but other than that we loved it. Huge room, ski n ski out, incredibly help staff. The onsite restaurant food was terrible but the hotel itself was great.
Aimee, 4-night trip
Verified

10/10 Exceptional

Great staff, very friendly and knowledgeable
Taylor, 3-night trip
Verified

8/10 Very good

Great onsen and ski-in/ski-out access.
Liam James Whitley, 5-night trip
Verified

8/10 Very good

Modern comfort with convenience. Great location and easily accessible to many shops and restaurants.
Siu Kuen, 7-night trip
Verified

10/10 Exceptional

Luxury at a reasonable price

The property is about 50 yards from the ski lift. The room is spacious and well appointed. We had a kitchenette with fridge and microwave as well as flatware. The Onsen is smaller but nice and comfortable / relaxing.
Kipling, 2-night trip
Verified

8/10 Very good

View from the room and the distance to skii lift is fantastic. Hot water in bathroom hot for a while, cold for a while, very unpredictable and made showering not pleasant at all, and this happens in all the shower room in the unit I stayed in. Many bugs in the room, most of it dead, looks like house keeping didn't see underneath the sofa chairs. I stayed for 10 days, they only cleaned the room every 2 days, 1st and 3rd day they replenish the amenities for the facial lotion that comes in a small bag, after that, seems like they don't keep up the standard to replenish anymore. Concierge doesn't seems professional enough to know their maps well, each time I ask for nearby food, no particular brand, maybe just ask nearest ramen store, they have to take 20-30mins to see the map to give an answer.. dryer in unit is a very old model and old brand, you can smell the burnt smell on your hair after using it, for a 5 star hotel, I would really expected more on the standard. Feeling from this hotel.. everything is a no, there's no leeway, should be more accommodating and more open to customers to provide a better service and happy customers so that they will come back again in future.
Wiki, 9-night trip
Verified

6/10 Good

The hotel itself is very nice—clean, spacious rooms with all the amenities you’d expect, including kimonos for the onsen. There’s a good restaurant, a ski rental shop, and the location is ideal as a true ski-in, ski-out hotel. However, I’m giving a low score due to the poor arrival experience. Before our trip, the guest experience team offered to help arrange rentals, transfers, and lift passes. After booking the airport transfer through them, they mentioned a complimentary shuttle from the drop-off point (5 minutes from the hotel). At the airport, we were early enough to catch an earlier transfer, but despite the bus being half empty, we were denied boarding. By the time another staff member offered to help, the bus had already left. Once we got to Hirafu, there was no hotel shuttle waiting for us as promised. We immediately emailed the guest experience employee who had arranged everything but never received a response. Without a Japanese SIM card and no WhatsApp contact, we were stuck outside in the snow with our luggage getting soaked until another hotel from the same group called on our behalf. Eventually, the shuttle arrived. On departure, the airport transfer also ran late, and we nearly missed our flight. We later found out there were more convenient transfer options, but the hotel likely promoted their affiliated company instead. Overall, the hotel is good, but service felt more like a push for their group’s packages rather than what was best for us.
Verified

10/10 Exceptional

Location is extremely convenient for me to have snowboarding and overall service is excellent. But I think the breakfast can improve a bit.
Verified

10/10 Exceptional

This hotel is conveniently located. Rooms are generous and suite had a small though useable kitchenette. Staff were most helpful. My partner had a ski accident and staff were exceptional in accommodating her requests for transport to hospital, crutches etc. we are most grateful. Thoroughly recommend this hotel.
Verified

2/10 Poor

Very bad experience stay in vale in niesko , very disappointed! Not recommend
Verified

2/10 Poor

The worst hotel experience, rude and
3-night trip
Verified

2/10 Poor

不知變通，罔顧顧客安全

因應武漢肺炎，從旅遊警戒第二級到北海道被列為橘色警示，最後飛機停飛及日本被列為第三級旅遊警戒，一路以來寫信給飯店客服溝通，雖有回覆但都不退讓取消政策，堅持全額收取費用，對於這種全球特殊的危機也不知變通與體諒，連續兩年被列為最佳滑雪飯店卻這麼罔顧顧客健康安全，說是以顧客為優先說穿了也是營利為第一優先，即使再舒適再高級也拒絕去消費！
3-night trip
Verified

8/10 Very good

hotel is nice, staffs are nice, ski rental is at the hotel, free shuttle to Hanazono is stopping at the front of hotel. everything is so convenience. only one thing has to improve is the wifi ---- soooooo weak that I cant upload or download any videos.
4-night trip
Verified

2/10 Poor

武漢肺炎疫情嚴峻，竟然無法退費？！

因為武漢肺炎，北海道疫情嚴重！我長榮飛機也因為疫情嚴重而被取消。多次和旅館溝通，但是旅館竟然回覆說北海道很安全適合旅遊？！因為這樣所以無法退費！這樣無情無理的解釋本人無法接受！態度實在惡劣！說飛機雖然被取消可以改做其他航班？！這根本是請辭奪理！千萬不要再住這個集團下面的旅館了。我同行朋友原本要入住的其他旅館都可以全額退費！這家旅館實在是太惡劣！
Edward, 3-night trip
Verified

8/10 Very good

숙소가 깔끔하고 스키장과 가까워서 좋았습니다
3-night trip
Verified

10/10 Exceptional

The Vale is a well run clean , and located in a convenient location. Staffs are always willing to help.
3-night trip
Verified

10/10 Exceptional

型格酒店，溫泉很有風味，酒店環境保養得非常好。如果暖水泳池可以大一點，泊車位置可以再接近一些酒店或可以泊入地庫，那就完美。
Rich, 3-night trip
Verified

6/10 Good

Ski in ski out
Ysl, 2-night trip
Verified

6/10 Good

The restaurant let the property down , the staff were not as professional as they should have been and neither was the chef
7-night trip
Verified

4/10 Fair

價格和品質不符，不推薦
Kun Yen, 3-night trip
Verified

6/10 Good

ニセコ全般的にそうですが フロントもほぼ英語標準です。（ひとり台湾人の日本語はなせる スタッフいますが日本人いませんでした） 海外のホテルのようでした。 英語話せない人は避けたほうがいいかもです。 皆さん親切です。 スキー場へのアクセスは〇　裏の出口からすぐいけます。 施設はコンパクトでデザインは今風。プールは温暖化に逆行するように思えました。予想外によかったのは温泉。 コスパでみると　ニセコ全般と同様悪いです。
2-night trip
Verified

10/10 Exceptional

Very helpful staffs Nice experience
3-night trip
Verified

8/10 Very good

広くて清潔で過ごしやすかったです❗ ただ、事前に確認していた布団の追加がされていなくて少し不安になりましたが すぐに対応してくれたので良かったです 残念な点は、ベッドの大きさだけが 布団の大きさより小さく 寝返りがしにくい状態でした あと 暖房がききすぎで １日目は暑くて寝れませんでした 翌朝フロントに調整方法をきいたので２日目は大丈夫でした 夜のフロントが9時までだったので 暖房に関してはチェックイン時に説明してくれるとよかったです
あんあん, 2-night trip
Verified

10/10 Exceptional

Best place to stay while in Hirafu

It was amazing for my daughter and me. Everything fell into place. Keep up the good work!
ANDREW, 6-night trip
Verified

10/10 Exceptional

It was opened in 2009 but it looks younger because it is in excellent condition and is very clean. With good amenties eg microwave and kettle. I also like it because it is right next to one of the lift and ski school, you wouldnt want to walk back to hotel after skiing for one whole day! Overall good value for money!
Jen, 3-night trip