When I arrived to Kingston my cell phone did not work. So, I was not able to contact Shurnette the apartment manager. I ended getting a call from my driver but, not until I was already at the apartment. Shurnette had her husband come and check me in because he was closer than she was. He made it there in a timely matter seeing how I gave them no notice of my arrival and they were extremely pleasant about it as well. The apartment was very clean and comfortable and has all of the amenities that one could need. I made a comment on my check in with expedia about that it would be nice for some more channels on the tv, not really as a complaint but, more for others to know what to expect. There were just local channels and the big networks. I received a call the next morning about it and about an hour later we had the HBO package. We really appreciated that, we were not there on vacation so we spent more time in the apartment then I am guessing most people would. Check out was very easy and fast. Shurnette and her husband are very pleasant people and easy to work with. I would definitely stay here again.