2/10 Mediocre
17 de sept de 2025
Not fit for habitation
If you value your health don't stay here. We were in a superior two bedroom apartment and I guess the superior meant you got added MOULD. The main bedroom en-suite ceiling was covered in mould, but the worse place was the kitchen / dining room. They had tried to disguise the smell with a plug-in air freshener but that didn't work. A member of staff called with some kind of inspector on our second day and they both agreed there was a very strong smell of mould. He said he would sort it out but after one more night we were both coughing every time we had to use the kitchen. We left after two nights, reception said there were no other spare rooms and she couldn't offer us a refund because we didn't book direct with them. I have had no response from my e-mail to Hotels.com apart from asking for my review, but in all honesty I would rather be two night's rent out of pocket than be ill. Some kind of reply and compensation would be appreciated though. Our room was 152 (Dunmail). Stay safe. Stay at home. This place COULD be a lovely place to stay, good location and grounds but I really think the new owners should close it while they do extensive repairs. We heard several people complaining while we were there and should have smelt a rat when we pulled into the car park. We were looking for reception when a kind man told us but said Good luck with your stay, it's not like the pictures
Susan
Susan, viaje de 4 noches
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