Buyer beware. They offered me a room with a broken patio door that didn’t lock. I refused and they offered for me to use the locked shared bathroom in the hallway corridor (?) since it was “only for one night and a safe neighborhood”. As a solo female traveler visiting Rome for the first time, I refused, stating I could not sleep in a bathroom. Neither Michela, Lavinia, nor myself were able to open the door and all agreed it was broken. I was left to find another hotel elsewhere. It has been one month and they did not fulfill their promise to get me a refund. First they said they didn’t charge my card, then they said that Expedia never contacted them, then suddenly they had no employee named Michela but instead someone named Ruchicha who says the doors were always fine and denied the request to Expedia. As soon as that happened, Michela blocked me on WhatsApp and Lavinia stopped responding. Expedia says these people are lying to me. Shame on this company for treating a solo traveler like this. I would not recommend. If you stay here, make sure you have money for a backup because they don’t care and OPENLY LIE to you repeatedly. I genuinely believed they would do the right thing. I was wrong to trust them.
Women: don’t stay here alone unless you have a backup plan. They will have you sleep in a bathroom or unlocked room or go out on the street without help. Posting this not out of revenge because it was only €70 but to warn other women or people on a budget: go elsewhere.