2/10 Mediocre
2 de ene de 2025
The whole experience was bad!!! We ended up leaving before the end of our stay. We asked if we could be refunded those last two nights because of excessive fighting at this hotel the night before and was refused. We should not be penalized for acts that occurred between other guess. The rooms are dirty and ran down. Couch was so dirty i refused to allow my grand babies to sit on it! The walls were filthy as well. Very little supplies in room and there was never anyone at the office. we arrived at 3pm and the office was empty and no once answered calls til an hour after waiting for a response!!! was given room code via text message but didn’t work, had to wait for new code only to enter a very run down room! We reluctantly stayed but after 2 nights of neighborhood arguing loudly all night we had enough!!! With all this said we should have been greater with customer service support but instead was told no refund! We will never stay at this hotel again and will be telling all friends and family members to leave! This is not a hotel ! I believe people live here as well which makes for a different experience when traveling! Beware!!!
Tonya
Tonya, viaje en pareja de 8 noches
Comentario de huésped verificado de Expedia