I recently stayed at CitySuites Aparthotel 1 in Manchester and, unfortunately, my experience was far from satisfactory. While the hotel is well-located in the city center with great amenities, my stay was severely impacted by the unbearable heat in the room. The air conditioning was completely non-functional, and to make matters worse, there was no telephone or intercom in the room to contact reception.
I had to go down to the reception twice to report the issue. Both times, the receptionist suggested steps to fix the AC that I had already tried, making it seem like I didn't know what I was doing. Despite my concerns, he couldn’t come up to check it himself because there was a long queue, and I had to leave the hotel shortly after.
When I returned around 3:30 am, I informed the night receptionist, who came up to our room and attempted the same steps we had tried before. He assured us that the central AC would cool down the room within 10 minutes, but that never happened. As a result, I barely got any sleep due to the stifling heat, even with the windows open. My cousin, who was staying in a different room, had the same issue, making the experience even more frustrating.
Aside from this major inconvenience, everything else about the hotel was fine. However, the lack of responsiveness and the discomfort caused by the faulty air conditioning made my stay quite unpleasant. I hope the management addresses this issue for future guest